Frequently Asked Questions

What are your delivery timeframes?

Orders placed before 12pm are delivered the same day. Orders after 12pm go out the next business day.

How fresh are the flowers?

We source fresh flowers daily from premium growers. Every bouquet is made on the morning of delivery — never pre-made or refrigerated overnight.

Can I customise my bouquet?

Yes! Contact us with your preferences and we’ll create a bespoke arrangement tailored to your occasion.

What is your refund policy?

If your bouquet arrives with quality issues, contact us within 2 hours of delivery with a photo for a free replacement or full refund.

Do you handle corporate orders?

Absolutely. We provide regular floral supply for offices, hotels, restaurants, and events. Contact us for corporate rates.